By the end of this course, delegates will learn about:

• An update on current best practices in FM
• Greater awareness of the customer, financial, organizational context in which the FM function operates
• A complete view of the role and responsibilities of the FM function
• Practical advice and guidance on selection and
management of suppliers
• Greater awareness of health and safety compliance issues, risk management, and business continuity
• An appreciation of the importance and benefits of good project management

This interactive Training will be highly interactive,
with opportunities to advance your opinions and
ideas and will include:

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

Defining FM

•What is facilities management (FM)?
•Defining FM within an organization
•The 8 key roles of FM
•FM –overhead or profit center?
•The strategic importance of managing facilities
•Developing an FM plan and team

Establishing Control of Support Services

•Identifying and reviewing support service requirements
•Profiling current service levels and costs
•Reviewing contracted services
•Outsourcing vs. in-sourcing
•Contract bundling and aggregation
•Determining and implementing a contract strategy

Focusing on the Customer

•Understanding customer business needs and objectives
•Engaging the customer
•Customer service strategy
•Developing a customer action plan
•The pursuit of excellence

Managing the Budget

•Harnessing cost data
•Identify spending patterns
•Building up the budget plan
•Defending the plan
•Control mechanisms and reports
•How to maximize the budget

Understanding Service Contracts

•What is a contract and why do we need them?
•Tender terms
•Objectives and understanding what the contractor wants
•Contract structure explained
•Terms and conditions
•Specifications –output vs. input
•Schedules of tender
•Supplier own contracts –common traps!

Controlling the Tender Process

•Why tender?
•Tender timetable
•Roles and responsibilities
•Tender stages
•Tender board interview techniques
•Negotiation techniques
•Award and debriefing
•TUPE issues

Mobilization of Service Contracts

•Managing change
•Implementation program
•Briefings and site familiarization
•Lines of communication
•Procedures and manuals
•Handover arrangements

In-Contract Management

•Review and revise contract strategy objectives
•Building successful contract management relationships
•Monitoring process step by step
•Service level agreements and KPIs demystified.
•Reports that inform and managing contract meetings
•Contract review process and dealing with contract variations.
•How to handle disputes and contract termination
•Planning and preparing for re-tendering.
•Practical tips on managing support services

Compliance and Risk Management

•What legislation and who is accountable?
•Developing a safety policy
•Managing safety
•How to carry out a risk assessment
•Permits to work.
•Practical guidelines to handling emergencies.
•Business continuity –FM’s role.

Managing a Project

•How to get started –plan, brief, consult
•Understanding the building –structure, design constraints
•Space –cost, open plan, storage, restaurant, nursery, gym
•Moving people –the issues and how to avoid the pain
•Removal contracts –the pitfalls
•Managing a happy move